**Last Updated: 09/24/2023**
Welcome to Made By Physios (“we,” “us,” “our”). We strive to provide you with a seamless shopping experience for our CBD products. This Shipping, Refunds, and Returns Policy outlines the procedures and conditions related to shipping, refunds, and returns. By making a purchase on our website, you agree to the terms and conditions outlined below.
1.1 Shipping Locations
We currently ship to customers within the United States. We do not offer international shipping at this time.
1.2 Shipping Methods and Fees
– We offer standard shipping and may provide expedited shipping options at an additional cost, subject to availability.
– Shipping fees are calculated based on the shipping method chosen and the destination. You can view shipping costs during the checkout process.
1.3 Shipping Timeframes
– Orders are typically processed and shipped within 3 business days from the date of purchase.
– Estimated delivery times vary based on the shipping method selected and the destination. We provide estimated delivery times during the checkout process.
1.4 Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number, allowing you to monitor the progress of your shipment.
1.5 Shipping Delays
While we make every effort to ensure timely delivery, we are not responsible for shipping delays due to factors beyond our control, such as weather conditions or carrier disruptions.
2.1 Refund Eligibility
We strive to ensure the quality and accuracy of our products. If you are not satisfied with your purchase, you may be eligible for a refund under the following circumstances:
– You received damaged, defective, or incorrect items.
– You received a product that is past its expiration date.
– You canceled your order before it was shipped, and it meets our cancellation criteria.
2.2 Refund Process
To initiate a refund, please follow these steps:
– Contact our customer support team within 14 days of receiving your order to request a refund.
– Provide proof of purchase, including your order number and a description of the issue.
– If approved, we will provide instructions for returning the product.
2.3 Refund Method
– Refunds will be processed using the original payment method used for the purchase.
– Please allow 7 business days for the refund to be credited to your account.
3.1 Return Eligibility
We accept returns under the following conditions:
– The product is unopened, unused, and in its original packaging.
– You received damaged, defective, or incorrect items.
– You received a product that is past its expiration date.
3.2 Return Process
To initiate a return, please follow these steps:
– Contact our customer support team within 14 days of receiving your order to request a return.
– Provide proof of purchase, including your order number and a description of the issue.
– If approved, we will provide instructions for returning the product.
3.3 Return Shipping Costs
If the return is due to our error (e.g., damaged or incorrect items), we will cover the return shipping costs. For other return reasons, you are responsible for the cost of return shipping.
4. Contact Us
If you have any questions or concerns about our Shipping, Refunds, and Returns Policy, please contact us at: info@madebyphysios.org
We value your business and are committed to providing a positive experience with our CBD products. Your satisfaction is important to us, and we will make every effort to address any issues promptly and professionally.